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Astral at the M and E show, Olympia
05 Oct, 2009 Protecting the Lark Hill retirement village
25 Sep, 2009 Astral introduce Detectomat panel
20 Aug, 2009 Astral move to Longdon Hall
06 Jul, 2009

“Many of the systems that Astral installs protect human life – they must not fail!”
Rob Harris, managing director, Astral

Preventative maintenance, with Astral’s Service Level Agreements (SLA’s), reduces the risk of critical system failure.

Comprehensive service

We offer a highly comprehensive service to our customers:
• 4 and 24 hour, 7 and 28 day service level agreements
• Reactive call outs with initial telephone contact for trouble shooting
• Planned call outs with agreed time frames
• Engineers carry standard stock and spares, for first visit system repair.
• Follow up customer contact


Service Level Agreements SLA

Our service level agreements are proportional to site requirements and include:
• Passive equipment, network and wiring testing
• Active system testing such as fire alarm drills
• Development of internal safety procedures
• On-site response or call-out – from 4 hours