Astral_Website_Total Product Page Slider

A total solution for large multi-site and national organisations

Nationwide coverage

Based in the heart of the country, we offer nationwide coverage for maintenance and emergencies. Our engineers are strategically located throughout the UK and Ireland, so can meet your SLAS and KPIs. Our PPM, minor and major works teams also give us the flexibility to react quickly to any eventuality.

Fire risk assessment platform

Our bespoke online fire risk assessment platform gives you a measured response across your whole property portfolio. Customisable to your requirements, it provides access to real-time views of risk assessments, electronic reminders and live signs-offs. The management information dashboard also displays photographs of risk areas and completed works.

Single point of contact

All our Total customers have a dedicated account manager able to respond to your individual needs. Our customer support line is open 24 hours a day, 7 days a week, 365 days a year and we offer client driven response times between 4 and 24 hours.

Unrivalled expertise and experience

We have experience and expertise, built over sixty years in the industry, in fire, emergency lighting, extinguishers, security systems, nurse call systems, PAT, fixed wire testing and more. Our range of services include design, installation, commissioning, maintenance, service, repair and system upgrade. We can also service and maintain existing systems.

Fully accredited and trained

We are passionate about accreditation and training – our accreditations include NICEIC, BAFE, CHAS, ALTIUS and Safe Contractor. We work closely with all our clients throughout the contract to ensure we fully understand your requirements and our internal teams are fully briefed. We then train our engineers to your needs, so they deliver a tailored service on the ground overseen by your account manager.

Real-time monitoring

Our superior service management system (SMS) allows for the real-time exchange of job information between you and our engineers. With our dial-in portal and asset capture, you will always know where we are, what jobs have been delivered and what work is planned, cutting out paper chasing and waiting around. You’ll also be able to download your service documentation within seconds of job completion.

Legislation changes

As a Total customer we will keep you up to date on changes in British Standards, Government Legislation and specific case histories in your market place that may affect your strategies and compliance needs, to enable you to plan and react.

Business sectors

From national café chains to nationwide care homes, we are experienced in implementing national contracts and can do so efficiently and effectively. Our customer base spans the UK and Ireland and includes multi-site companies in a variety of business sectors including retail, care, hotels, catering and manufacturing.